Shipping Policy

This Shipping Policy explains how we process, ship and deliver orders placed at meetivory.com. "We" and "us" mean Meet Ivory. "You" means the person who places the order.

At a glance

• Shipping cost: free on every order, tracked and insured by us.
• Where we ship: addresses in the United States only.
• Processing: 1 to 3 business days.
• Handed to the carrier: usually about a week after your order, and no later than 12 business days after your order.
• Delivery: most orders arrive 9 to 18 days after you order. Please allow up to 25 days.
• Tracking: on our Track Your Order page, with your order number and email address.
• More than one item: your order may arrive in separate parcels, at no extra cost (see Orders with more than one item).

Shipping costs

Shipping is free on every order. There is no minimum order amount, and we do not add a shipping or handling fee at checkout.

A shipping fee applies only to a new shipment that you ask for and that we do not owe you under our policies, for example:

• sending a different size or color in exchange for an item that was correct (see our Returns, Refunds & Cancellations policy); or
• sending your order again after a parcel was not collected from the carrier, was refused, or could not be delivered because of an incorrect or incomplete address you entered (see Parcels held for pickup, refused or returned).

We always tell you the amount before we ship, and you decide whether to go ahead. We send a separate invoice for the fee only after you agree to it in writing (a reply to our email is enough). The fee is a charge for the new shipment, not a second charge for your order, and your statement may show it under a different name than WHOP*MEETIVORY (see Section 2 of our Terms of Service).

Replacements under our insurance promise, and replacements for items that arrived damaged or defective, or that were wrong or materially different from their description, are always free.

Where we ship

We ship to addresses in the United States only. If our carriers cannot deliver to an address that is correct and complete, for example some military (APO, FPO or DPO) addresses or some addresses in US territories, we will tell you and refund your order in full.

Processing time

We prepare your order and create its shipping label within 1 to 3 business days. Most orders are processed within 1 business day. Business days are Monday to Friday (US Eastern time), excluding US federal holidays. For orders placed on a weekend or a US federal holiday, we count these business days from the next business day.

Handing your order to the carrier

After processing, orders are prepared for shipment and handed to the carrier in batches. Your parcel is usually handed to the carrier about a week after your order, and no later than 12 business days after the day you place your order. If we cannot meet that deadline, we will email you as soon as we know, and before the deadline passes (see If we cannot ship your order on time).

We ship with YunExpress and its partner carriers. Final delivery is made by a local US carrier, which may be USPS or a private delivery company.

Delivery time

Most orders arrive 9 to 18 days after you order. Please allow up to 25 days.

These are calendar days, counted from the day you place your order. They already include processing and the hand-over to the carrier. They are estimates based on our recent deliveries. The latest expected delivery date for your order is 25 days after your order date. If your order is delayed, we may email you a new latest expected delivery date, and that date replaces the 25 days.

If your order has not arrived by its latest expected delivery date, email support@meetivory.com with your order number and we will check with the carrier. If tracking already shows your order as delivered but you do not have it, do not wait: see Delivered but not received. If your order has not been delivered 30 days after your order date, our insurance promise applies, and we may offer it sooner.

Tracking your order

You can follow your order at any time on our Track Your Order page (meetivory.com/apps/parcelpanel). Enter your order number and the email address you used at checkout. When your order has been prepared, we send you a shipping confirmation email with a link to this page.

Use the order number from your order confirmation email: a "#" followed by numbers only. The checkout confirmation screen also shows a reference that starts with "#LSO". That reference is not the number to use for tracking.

After your order is processed, your tracking page may show no movement for about a week while your parcel is on its way to the carrier. This is normal and does not mean your order is lost. If there is still no movement 12 business days after your order and you have not heard from us, email us at support@meetivory.com and we will look into it.

Orders with more than one item

If you order more than one item, your items may ship in separate parcels and arrive on different days, at no extra cost. You pay once for the whole order. Each parcel appears on our Track Your Order page. If one parcel arrives before the others, the others may still be on their way. The hand-over deadline, the delivery estimate and our insurance promise apply to each parcel.

If we cannot ship your order on time

In this section, "ship" means handing your parcel to the carrier. If we cannot ship your order within 12 business days after the day you place it, we will email you as soon as we know, and no later than that deadline. The email will:

• give you a new shipping date and a new latest expected delivery date, or tell you that we cannot give a reliable new date and explain why; and
• offer you the choice to accept the delay or to cancel your order for a full refund.

What happens next depends on the new date:

• New date 30 days or less after the original deadline: if you do not reply, we treat that as your agreement to wait, and we ship your order on or before the new date. To cancel instead, reply before your order ships and before the new date.
• New date more than 30 days after the original deadline, or no new date: we cancel your order and refund you automatically, unless one of these happens within 30 days after the original deadline: you tell us that you agree to wait, or we ship your order before you cancel.
• If we then cannot ship by the new date: we email you again before the new date passes, with another new date (or we tell you that we cannot give one) and the same choice. If you have not told us by the new date that you agree to wait longer, and we cannot ship by that date, we cancel your order and refund you in full.

If you agree to wait without a set date, you can still cancel at any time before your order ships.

Cancelling because of a delay costs you nothing. Reply to our email or write to support@meetivory.com. We may also decide to cancel an order we cannot ship, and we will tell you if we do. When an order is cancelled for any of these reasons, we refund the full amount you paid to your original payment method within 7 business days after the order is cancelled. Your bank may need 5 to 10 more business days to show it on your statement.

Lost or damaged parcels (our insurance promise)

Every order ships free, tracked and insured by us. When we say "Free Tracked & Insured Shipping" or "free insured shipping", this is what we mean. "Insured" means insured by Meet Ivory: we carry the risk of loss and damage in transit ourselves, at no cost to you. It is our own promise to you: there is no separate charge, you do not deal with an insurance company, and you never need to file a claim with a carrier or an insurer.

If your order has not been delivered 30 days after your order date, or if the carrier confirms that your parcel is lost, email us at support@meetivory.com with your order number. If your order arrives damaged, email us within 14 days of delivery with your order number and photos. In each case we will send you a free replacement of the affected items or, if you prefer, a full refund for them. If you notice damage later, contact us anyway: this time limit does not reduce any rights you have under the law.

This promise does not cover a parcel that the carrier has shown was delivered to the address you entered at checkout (see Delivered but not received). It also does not cover a parcel held for pickup that was not collected after we emailed you about it in time, a parcel that could not be delivered because the address you entered was incorrect or incomplete, or a parcel that you refused, unless it was visibly damaged or a carrier asked you to pay import charges to receive it (see Parcels held for pickup, refused or returned).

Damaged, defective or wrong items

If your order arrives damaged or defective, if we sent the wrong item, the wrong color or the wrong size, or if an item is materially different from its description, photos or size chart on our site, email support@meetivory.com with your order number and photos within 14 days of delivery. We will send you a free replacement or, if you prefer, a full refund for the affected items, and you do not pay any shipping. If we need the item back, we send you return instructions and pay the return shipping. If you find a problem later, contact us anyway: this time limit does not reduce any rights you have under the law. The details are in our Returns, Refunds & Cancellations policy. These rights come in addition to any warranty or other right the law gives you.

Delivered but not received

If tracking shows your order as delivered but you cannot find it, please:

• check the shipping address in your order confirmation email;
• look around your delivery location, including your mailbox, porch and any parcel locker or safe place;
• ask neighbors, household members or building management whether someone accepted the parcel for you; and
• if your parcel was delivered by USPS, check with your local post office.

If you still cannot find it, email support@meetivory.com with your order number within 14 days after tracking first shows it as delivered, while the carrier can still investigate. If you contact us later, we will still look into it, but the carrier may no longer be able to investigate. This time limit does not reduce any rights you have under the law.

We will send you the delivery details we receive from the carrier, such as the date, time and place of delivery and a delivery photo if there is one, and we will open an investigation with the carrier. If the carrier confirms that the parcel was delivered to a different address, or if, within 14 days after you contacted us, the carrier cannot show that it was delivered at your shipping address (for example with a delivery photo, a GPS location or a delivery record that shows your street address), we will send you a free replacement or, if you prefer, a full refund.

We are not responsible for a parcel that is stolen after the carrier has shown that it was delivered to the address you entered at checkout. We understand that this is frustrating, and we will still help you with the carrier investigation.

Your shipping address

We ship to the address you enter at checkout. Please check that your name, street address, apartment or unit number, city, state and ZIP code are complete and correct before you pay. If you notice a mistake, email support@meetivory.com as soon as possible, and within 12 hours of placing your order, from the email address you used at checkout. Include your order number and the correct US address. Orders go to our warehouse partner quickly, so we cannot promise that a change is still possible. We will reply to tell you whether we changed the address. If we confirmed the change and your parcel still goes to the old address, we treat that as our error and send you a free replacement or, if you prefer, a full refund.

Parcels held for pickup, refused or returned

Sometimes the carrier holds a parcel at a post office or pickup point, for example after a missed delivery attempt. When we learn that your parcel is being held, we email you what the carrier tells us about where it is and the carrier's pickup deadline, if the carrier gives one. Please collect your parcel before that deadline. If the carrier does not give a deadline, please collect it within 7 days after our email; for this policy, that is the pickup deadline. If the parcel is no longer there when you try to collect it before the pickup deadline, our insurance promise applies.

Refusing a parcel does not cancel your order and is not a way to return it. Parcels that are not collected, parcels you refused, and parcels that cannot be delivered because of an incorrect or incomplete address cannot be sent back to us and may be destroyed by the carrier or its logistics partners. We are not required to refund your order if:

• we emailed you about the held parcel at least 3 days before the pickup deadline and it was not collected;
• the parcel could not be delivered because the address you entered was incorrect or incomplete; or
• you refused the parcel, unless it was visibly damaged, a carrier asked you to pay import charges to receive it, or you had already cancelled your order because of a shipping delay.

In these cases we can send your order again for a shipping fee, which we tell you before we ship. If we did not email you about a held parcel in time, our insurance promise applies instead.

Import duties and customs

Your order ships to you from our fulfillment partner outside the United States. We do not charge import duties or customs fees at checkout. You should not be asked to pay anything on delivery. If a carrier asks you to pay import charges, contact us before you pay.

Ownership and risk of loss

Ownership of your items and the risk of loss pass to you when the carrier delivers the parcel to your shipping address. Until then, the risk of loss stays with us. There are three exceptions, explained in Parcels held for pickup, refused or returned:

• If we emailed you in time that your parcel is being held for pickup, the risk passes to you when we send that email.
• If the parcel cannot be delivered because the address you entered was incorrect or incomplete, the risk passes to you when the carrier reports that it cannot deliver the parcel.
• If you refuse a parcel that is not visibly damaged, and no carrier asked you to pay import charges to receive it, the risk passes to you when you refuse it.

Cancelling an order

You can cancel your order free of charge, for a full refund, until we transmit it to our warehouse partner, which usually happens automatically shortly after you order. Email support@meetivory.com with your order number as soon as possible, and we will confirm by email whether the cancellation was possible. If it was, we refund you in full to your original payment method within 7 business days.

Once you have received our shipping confirmation email, your order has been transmitted. After your order has been transmitted, you can no longer cancel it, except because of a shipping delay (see If we cannot ship your order on time), and our return rules apply. The full rules are in the cancellation section of our Returns, Refunds & Cancellations policy. If we cancel your order ourselves (for example because of suspected fraud, an item that is out of stock or a pricing error), we refund you in full within 7 business days.

Refunds under this policy

We refund the full amount you paid for the order, or for the affected items, to your original payment method within 7 business days in these cases: an order that is cancelled (by you or by us), a delay you did not accept, a parcel that was lost or not delivered (under our insurance promise or Delivered but not received), an address our carriers cannot deliver to, or an address change we confirmed but did not make. The 7 business days start when the order is cancelled, or when the refund is due under this policy and you have told us that you prefer a refund to a replacement.

For items that arrived damaged, defective or wrong, the refund timing in our Returns, Refunds & Cancellations policy applies. We email you when a refund has been issued, with the date and the amount. Your bank may need 5 to 10 more business days to show it on your statement.

Questions

If something goes wrong with your delivery, please contact us first at support@meetivory.com with your order number, or through our contact page, so we can fix it. We reply within 2 business days (Monday to Friday), and we can usually fix a delivery problem faster than a bank dispute. This does not limit your right to dispute a charge with your card issuer or bank under the Fair Credit Billing Act, card network rules or other law, or any other rights you have under applicable law.

This Shipping Policy is part of our Terms of Service. The version of this policy shown on the date of your order applies to that order.

Meet Ivory is a trade name of OTSIAX-Online, registered with the Netherlands Chamber of Commerce (KVK) under number 80704212, Strevelsweg 700-303, 3083 AS Rotterdam, the Netherlands.

Last updated: October 14, 2026