Returns, Refunds & Cancellations

In short: Register your return by email within 30 days of delivery, before you send anything. You pay the return shipping (typically $30 to $40, because returns go to our warehouse in China). If an item arrived damaged, defective, wrong or not as described, you choose a free replacement or a full refund, and you pay no shipping. You can cancel an order for a full refund if it has not yet been transmitted to our warehouse partner. Orders are transmitted automatically, so please email us as soon as possible (see Order Cancellation Policy).

Can I return my order?

Yes. You may return your order within 30 days of delivery if you are not satisfied with your purchase (for example, you changed your mind or the size does not fit), provided that the following conditions are met. The 30 days is the deadline to register your return with us (see "How do I return my order?" below). If your order came in more than one parcel, the 30 days start when the parcel with that item was delivered.

Items must be unworn and unwashed, in the condition you received them, including any parts or accessories that came with them. Trying an item on indoors to check the fit is fine. You do not need the original tags or packaging.
The product may show only normal handling. Damage caused by improper or excessive use is not eligible for return.
Returns are only accepted after the order has been delivered.
Meet Ivory reserves the right to refuse returns if items show signs of wear beyond trying on, appear washed, damaged or incomplete, or do not meet the return conditions above. If we refuse a return, we email you the reason (see "Refunds" below).

If your item arrived damaged, defective, wrong or materially different from its description, these conditions do not apply. See the next section.

If an ad, email or other message from us mentions a "30-day money-back guarantee", it means the return right on this page. For items you register for return within 30 days of delivery and send back under this policy, we refund the price you paid. You pay the return shipping to our warehouse in China (typically $30 to $40), unless the item arrived damaged, defective, wrong or materially different from its description.

What if my item arrived damaged, defective, wrong or not as described?

Email support@meetivory.com within 14 days of delivery with your order number and photos if:

your item arrived damaged or defective;
we sent the wrong item, color or size; or
the item is materially different from its description, photos or size chart on our site.

If you find a problem later, contact us anyway. This time limit does not reduce any rights you have under applicable law. Small differences in color because of your screen, the lighting in photos or the production batch are normal. An item that matches the size you ordered and the size chart on the product page, but does not fit you, is not wrong. You can return it under the 30-day rules above or exchange it for another size (see "Exchanges and partial refunds" below).

Sizes on our site are US sizes. The size printed on an item's label can be the manufacturer's own size and may differ from the US size you ordered. We choose the item that matches the US size you ordered according to our size chart, so a different size on the label does not mean we sent the wrong size.

We reply within 2 business days (Monday to Friday). Once we have confirmed the problem, we send you a free replacement or, if you prefer, a full refund of what you paid for that item. If a replacement is not available, we refund you in full for that item. You do not pay any shipping. You do not need to return the item unless we ask you to. If we do, we send you return instructions and pay the return shipping, and if that return parcel is lost on the way, that is our risk, not yours.

If we do not agree that the item arrived damaged, defective, wrong or materially different from its description, we tell you why by email. You can then still return it under the return rules on this page. If you first contacted us within 30 days of delivery, that email counts as registering your return, and our reply includes the return address.

These rights come in addition to any warranty or other right the law gives you.

How do I return my order?

Every return must be registered with us before you ship it back. If you send a return without registering it, email us your order number and the return tracking number. If we can match it to your order, we handle it as a normal return. If we cannot match it yet, we email you to ask for the information we need, and we handle it as a normal return once we can.

Email support@meetivory.com within 30 days of delivery.
Include your order number and the reason for return.
We reply within 2 business days (Monday to Friday) with a return confirmation.
Ship the item with a tracked shipping service to the return address published at the bottom of this page, and send us the tracking number.

⚠️ Important

Do not send returns to the sender's address shown on the shipping label. That address is a dispatch facility and cannot receive returns. The only valid return address is the one published below, or the one in our return confirmation email if it is different.
A package cannot be cancelled or recalled while it is in transit.
Please ship your return soon after you receive our return confirmation. Until a return you pay for is delivered to our return address, it is your responsibility, so keep your shipping receipt and tracking number.
Refusing delivery does not cancel an order and is not a way to return it. A refused parcel cannot be sent back to our warehouse and may be destroyed by the carrier or its logistics partners. Please accept the parcel and follow the return steps above. If the parcel looks damaged, accept it, take photos and email us within 14 days of delivery (see "What if my item arrived damaged, defective, wrong or not as described?" above). If you had already cancelled your order because of a shipping delay, you do not need to accept the parcel, and your refund is not affected.
Return shipping costs are paid by the customer, unless your item arrived damaged, defective, wrong (including the wrong color or size) or materially different from its description. Because returns travel internationally, this typically costs $30 to $40 USD, depending on the product.

Exchanges and partial refunds

Different size or color: if the item we sent was correct but you would like a different size or color of the same product, we can send it to you. You pay only the exchange shipping fee, which we tell you before we ship. We send you a separate invoice for the fee. That invoice may be paid through Shopify Payments instead of Whop, so the charge may show a different name on your statement than WHOP*MEETIVORY. You do not need to return the original item.
Partial refund: instead of a return or replacement, we may offer you a partial refund so you can keep the item. You never have to accept it. If the item qualifies, you can choose a return under this policy instead, and for an item that arrived damaged, defective, wrong or not as described, you can always choose a free replacement or full refund. If you accept in writing (a reply to our email is enough), the partial refund settles that issue for that item.

Order Cancellation Policy

Orders are transmitted to our warehouse partner automatically and are prepared for shipment shortly after they are confirmed. The sooner you contact us, the more likely it is that we can still cancel your order, but we cannot promise that a request will reach us in time.

You can request a cancellation by emailing support@meetivory.com, or by using the form on our Contact page, as soon as possible after ordering. Include your order number (the number that starts with "#" in your order confirmation email, not the "#LSO" reference), or if you do not have it yet, the name and email address you used at checkout. If your order had not yet been transmitted to our warehouse partner when your request reached us, we will cancel it and refund you in full. We confirm by email whether the cancellation was possible, and if it was not, we tell you why.

If you have already received our shipping confirmation email, your order has been transmitted. If you have not received it yet, your order may still have been transmitted, so please contact us right away.

Once your order has been transmitted, you can no longer cancel it, except because of a shipping delay (see "If we cannot ship on time" below). Transmitting your order to our warehouse partner is also when we accept your order (see Section 4 of our Terms of Service). At that point the return procedure above applies. To correct your shipping address, see "Your shipping address" in our Shipping Policy.

Your refund: when an order is cancelled, by you or by us, we refund what you paid for the cancelled items to your original payment method within 7 business days after the cancellation. If the whole order is cancelled, that is the full amount you paid. We confirm a refund by email only once it has been issued. Your bank or card company may need 5 to 10 more business days to show it.
Cancelling part of an order: if only some items are cancelled, we refund what you paid for those items, worked out the same way as for a partial return (see "Refunds" below).
If we cancel your order: we may cancel an order, or part of it, for example if we suspect fraud, if an item is out of stock, or if a price or product description on our site contains an obvious error. If we do, we tell you by email and refund you in full for everything we cancel.
If we cannot ship on time: if we cannot hand your order to the carrier within 12 business days after you order, we email you before that deadline. The email gives you a new shipping date (or tells you that we cannot give one) and the choice to cancel for a full, prompt refund. You keep that choice even if your order has already been transmitted to our warehouse partner. The full rules are in "If we cannot ship your order on time" in our Shipping Policy.

Refunds

We inspect your return when it arrives at our return address and email you the result. If you have not heard from us within 10 business days after tracking shows your return delivered, email us with your order number and the return tracking number.
If we cannot accept the return, we email you the reason and your options, which may include a partial refund.
When we approve a refund, after a return or for an item that arrived damaged, defective, wrong or not as described, we issue it to your original payment method within 10 business days. We confirm a refund by email only once it has been issued.
We refund the price you paid for the returned items, plus any sales tax charged on them. If the item arrived damaged, defective, wrong or not as described, we also refund any return shipping you paid. If your order received a bundle discount and you return only some of the items, we refund what you actually paid for the items you return. To work that out, the discount is spread across all items in the order in proportion to their prices before the discount (not the crossed-out comparison prices). For example, if you bought two $50 items with 10% off ($90 in total) and return one, we refund $45.
If you already received a partial refund for an item, a later refund for that item is reduced by that amount.
Your bank or credit card company may need 5 to 10 more business days to show the refund on your account. If you paid by card at our checkout, the original charge shows on your statement as WHOP*MEETIVORY. Some orders placed before September 2026 were charged through Shopify Payments and may show a different name.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@meetivory.com.

Return address

All returns are processed through our warehouse in China. Send registered returns to:

Recipient: Chenming
Phone: +86 19818422664
Address Line 1: Room 301, Building 2, Bowen Industrial Park
Address Line 2: No. 170 Xiangshan Road, Qinghuang Village
City / Town: Qingxi Town, Dongguan City
State / Province: Guangdong
Country: China (CN)

Directions: enter through the main gate and proceed to the entrance on the left.

Our return confirmation email always includes the full return address. If it is different from the address above, use the one in the email.

Need help?

If you have any questions, please contact our customer support team at
📧 support@meetivory.com

If something is wrong with your order or a charge, please contact us first with your order number. We reply within 2 business days (Monday to Friday), and we can usually fix a problem faster than a bank dispute. This does not limit your right to dispute a charge with your card issuer or bank under the Fair Credit Billing Act, card network rules or other applicable law. Business days are Monday to Friday (US Eastern time), excluding US federal holidays.

Payments are processed by Whop (whop.com). If you paid by card, your statement will show WHOP*MEETIVORY, and your bank's verification screen may show WHOP.COM. A separate invoice from us, for example for an exchange shipping fee, may be paid through Shopify Payments, and the charge may then show a different name.

We charge each order once. A separate invoice you agreed to, such as an exchange shipping fee, is not a duplicate. If you see two charges for the same order that you did not agree to, email us with your order number and we will refund the duplicate in full within 7 business days. A payment attempt that did not go through can show as a pending charge until your bank releases it. That is not a second charge. If you placed the same order twice by mistake, email us right away. We cancel the second order for a full refund if it has not yet been transmitted to our warehouse partner (see "Order Cancellation Policy" above). Otherwise, you can return it under this policy.

This policy is part of our Terms of Service. The version shown on the date of your order applies to that order.

Meet Ivory is a trade name of OTSIAX-Online, registered with the Netherlands Chamber of Commerce (KVK) under number 80704212, Strevelsweg 700-303, 3083 AS Rotterdam, the Netherlands. Please do not send returns to this address. Use the return address above.

Last updated: October 14, 2026